Refund Policy

Refund and cancellation policy for GripeRadar subscriptions

Overview

GripeRadar is a SaaS product for tracking customer complaints, feedback patterns, and market signals. This Refund Policy explains how cancellations and refund requests are handled for paid GripeRadar plans.

Our policy follows common SaaS industry practice: customers should be able to cancel clearly and easily, billing terms should be predictable, and refunds should be available for billing mistakes, duplicate charges, legal requirements, or other fair exceptions.

This policy is part of our Terms of Service. If a specific order, checkout page, enterprise agreement, or applicable law gives you additional rights, those terms will apply.

Subscription Cancellations

You may cancel your paid plan at any time from your account billing area or by contacting support.

For most subscriptions, cancellation takes effect at the end of the current billing period. You will continue to have access to paid features until that period ends, unless your account is terminated for violation of our Terms of Service.

Canceling a plan stops future renewal charges. It does not automatically refund fees already paid for the current billing period.

Monthly Plans

Monthly subscription fees are generally non-refundable once a billing period has started.

If you cancel a monthly plan, your access normally continues until the end of that monthly billing period, and you will not be charged for the next renewal.

Annual Plans

Annual plans are intended for customers who want a discounted longer-term commitment.

For first-time annual purchases, we may approve a refund request made within 14 days of the original purchase if the account has not used GripeRadar in a way that suggests substantial business value was already received.

After the first 14 days, annual plan fees are generally non-refundable, unless required by law or approved by us as an exception.

Refunds We Commonly Approve

We generally approve refunds or credits for:

Duplicate charges
Accidental overbilling
Charges caused by a confirmed billing system error
Unauthorized or fraudulent charges, after reasonable verification
Cases where applicable consumer protection law requires a refund

We may also review unusual situations case by case, especially when a customer contacted us promptly and acted in good faith.

Refunds We Generally Do Not Provide

We generally do not provide refunds for:

Unused time after a monthly plan has renewed
Forgetting to cancel before a renewal date
Lack of usage during an active subscription period
Downgrades or cancellations requested after substantial use
Feature expectations that were not included in the plan description or agreed scope

Trials and Promotional Offers

If GripeRadar offers a free trial, promotional price, coupon, or introductory plan, the checkout or offer terms will explain when billing begins and what happens at renewal.

You are responsible for canceling before the trial or promotional period ends if you do not want the paid plan to continue.

How to Request a Refund

To request a refund, contact us with:

The email address on your GripeRadar account
The date and amount of the charge
The reason for the refund request
Any relevant invoice, receipt, or payment reference

We aim to review refund requests reasonably and consistently. If approved, refunds are usually sent back to the original payment method. Processing times may depend on the payment provider and your bank.